m799's Privacy Protection Policy
This policy document explains how personal information you provide on the m799 platform is collected, used, and protected.
This Privacy Policy ("Policy") applies to all members and guests using services on the m799 platform ("we", "m799"). We place great importance on the security of your personal information and commit to protecting it in accordance with the law.
You may continue using m799's services only after reading and agreeing to this Policy. If you disagree with any part of the Policy, you may let us know by contacting [email protected].
Types of Personal Information Collected
m799 collects the following personal information necessary to provide its services—
1.1 Information provided at registration
- Name (given name or full name)
- Email address
- Phone number
- Date of birth (for age verification — 21+)
- Payment method details (KBZPay, Wave Money, AYA Pay, CB Pay)
1.2 Information collected automatically while using the service
- IP address and computer / mobile device specifications
- Browser type and version
- Website access logs (log files)
- Cookies and similar tracking technologies
- Gaming records and financial transaction records
1.3 Information we do not collect
We will never ask for your bank card PIN, KBZPay secret code, or password without your consent. Payment-related information is encrypted and stored with SSL protection.
How we use the information we collect
m799 uses your personal information for the following purposes—
| Purpose | Information used | Legal basis |
|---|---|---|
| Account creation and identity verification | Name, date of birth, email | Contractual necessity |
| Processing deposits and withdrawals | Payment method details | Contractual obligation |
| Providing customer support | Communication details | Legitimate interest and service delivery |
| Security and fraud prevention | IP address, device information, log files | Legitimate interest and legal obligation |
| Improving our service | Website activity records, cookies | Legitimate interest |
| Regulatory reporting | Required personal information | Legal obligation |
m799 does not sell or rent your personal information to advertising companies or third-party marketing companies.
Situations where we share information
m799 may share your personal information with third parties only in the following situations—
3.1 Service providers
Companies that handle payment processing, IT services, and customer support on behalf of m799 will only receive the information they need to do so, and may never use it for their own purposes.
3.2 Legal requirements
If a court, law enforcement agency, or relevant government authority makes a lawful request, we may disclose the required information in compliance with the law.
3.3 Business transfers
If m799's business is merged with or sold to another entity, personal information may form part of the transferred assets. If this happens, we will notify you in advance.
3.4 No sale to third parties
Outside of the situations described above, m799 will never sell, rent, or disclose your personal information to any third party.
Cookies and tracking technology policy
Cookies are small data files stored in your browser. m799 uses cookies to improve our service and enhance your experience.
Types of cookies we use
- Essential cookies: Cookies required for the website to function correctly — if these are disabled, the website will not work.
- Functional cookies: Cookies that save your language preference and login status — without these, you will need to log in again every time you visit.
- Analytics cookies: Cookies used to understand how the website is used and to improve our service.
How to control cookies
You can delete or disable cookies through your browser settings. However, please note that if you disable essential cookies, m799's services may not work normally. Check your browser's help page for guidance on managing cookies.
Personal information security measures
m799 maintains appropriate technical and administrative safeguards to protect your personal information from unauthorised access, modification, disclosure, or destruction—
- All data transmissions are protected with SSL (Secure Sockets Layer) encryption
- Information stored in the database is encrypted
- The number of staff with access to personal information is kept to a minimum
- Security staff receive regular training
- Firewalls and penetration tests are conducted regularly
- In the event of a data breach, we will notify you in accordance with international best practices
Your Personal Data Rights
As a customer of m799, you have the following rights—
6.1 Right of Access
You can request and view what personal data m799 has collected about you.
6.2 Right of Rectification
If the information stored in your profile is incorrect, you can correct it through Account settings or contact [email protected] to request a correction.
6.3 Right of Erasure
You can request the deletion of your personal data where permitted by law. However, data that must be retained due to legal obligations cannot be deleted.
6.4 Right to Restriction
You can request that the processing of your personal data be restricted while an action is under review or in legal proceedings.
6.5 Right to Object
You can object, with reasonable grounds, to the processing of your personal data carried out for m799's legitimate interests.
6.6 How to Exercise Your Rights
To exercise any of these rights, send a request to [email protected]. m799 will respond within a reasonable time after receiving your request.
Minimum Age 21+ Policy
m799's services are for players aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21.
If we become aware that a minor has registered an account on m799, we will immediately close that account and delete the minor's personal data. If you know of such a case, please notify us right away at [email protected].
Parents or guardians should use parental control tools to prevent their children from accessing the m799 platform. Learn more in our Responsible Gaming policy.
Personal Data Retention Period
m799 retains personal data for as long as needed to fulfil the purposes for which it was collected, or until the legally required retention period expires—
- Account data: Until the account is deleted and the legally required retention period expires
- Financial transaction records: For the period specified under applicable legal requirements
- Communication records: Records related to customer service interactions
- Cookies: Session cookies — expire when the browser is closed; Persistent cookies — for the period specified in the policy
After the retention period ends, personal data will be securely deleted or made completely inaccessible.
Game Providers and Third-Party Services
When games from game providers are played on the m799 platform, technical interactions with those providers may occur. The privacy policies of those providers are their own responsibility and m799 is not liable for them.
Please note that when transactions are made through payment services such as KBZPay, Wave Money, AYA Pay, and CB Pay, those providers' own policies apply.
Any website you visit after leaving the m799 platform is governed by that website's own policies, and m799 has no control over those policies.
How This Policy Is Updated
m799 may update this policy from time to time in line with service developments, legal changes, or best practices in personal data protection.
When the policy is updated—
- The "Last Updated" date on this page will be revised
- For significant changes, customers will be notified in advance by email or platform notification
- Continued use of m799 after an update is considered acceptance of the changes
If you have any questions about policy changes, you can contact [email protected].
Contact m799's Personal Data Officer
If you have questions about this policy, personal data requests, or complaints, m799's customer support team is available 24/7 in Burmese to assist you—
[email protected]
24/7 — Get instant replies in Myanmar language via Live Chat
When contacting us, please use the email address registered to your account so we can assist you faster.